FAQs

general questions -

  • bathing suits/ activewear and towels are required for each user in the saunas and cold plunge for hygiene purposes

    we recommend wearing shoes that are easy to slip on and off

    BYO towel or rent one of ours for $3 ea

    it’s best to avoid big meals before a sauna or cold plunge session

    make sure you are well hydrated beforehand. water is provided in the rooms and you have the option to add electrolytes for extra hydration!

    check in with your health care professional before booking to ensure our services are appropriate for you!

  • denman ave and dudley grove have plenty of parking, up to 4 hrs

    parking on nepean hwy, in front of the storefront, is limited to 30 min - only suitable for cold plunge sessions

    overflow parking is available on sinclair ave and carrington st

  • yes, we have showers available to all customers for a rinse!

    we kindly ask that you limit your shower time to conserve water and ensure they are available to other lounge-goers

  • you can book an appointment through our website here

    make sure to provide your correct phone and email address so we can send you reminders and updates about your appointment

  • yes!

    we offer memberships, packages & bundles for those who are committed to prioritizing their well-being

    designed to provide value and consistency - view our offerings here

  • if you start to feel unwell, we advise leaving the sauna or cold plunge immediately to rest and hydrate

    it’s important to listen to your body and not push yourself!

    make sure you touch base with your healthcare professional before attending your first appointment and also avoid big meals before your session to ensure you have a comfortable sauna and/or cold plunge experience

  • cancellations must be made through actuity scheduling at least 6 hours prior to your booking

    you can find a link to “change/cancel appointment” in any of your appointment emails from us

    cancellations cannot be accepted via email, text or social media. you can call the store during opening hours to cancel

    cancellations with less than 6 hours notice will forfeit the appointment cost

    you can read more in our terms of service

  • that’s okay! we accept late shows - up until halfway through the appointment duration, any later and the appointment will be automatically forfeited

    please do your best to call and notify us of your ETA

    you can read more in our terms of service

infrared sauna questions -

  • infrared saunas emit infrared (IR) light which heats the body directly and deeply. traditional saunas heat the surrounding air and warm your body from the surface inward

    generally, you can spend more time in an IR sauna than a traditional one, meaning you get the benefits faster!

    our saunas emit full-spectrum IR light which is known for increasing circulation & vasodilation, boosting metabolism, expediting recovery and improving cellular oxygen-levels associated with healing and regeneration. a study showed that far-IR increases the body’s production of nitric oxide, which has been linked to the treatment of chronic conditions. near-IR has been shown to reduce inflammation, increase collagen production, and stimulate the healing of damaged tissues

    IR saunas sessions are typically 45 minutes long. they can be longer or shorter depending on your goals and experience

  • absolutely yes! the saunas are not harmful, we took care in sourcing saunas with low-EMF ratings

    see what experts have said here

    we advise against this service if you are pregnant or suffer from any heart conditions. if you take medication, have any medical conditions or implants it is best to consult your healthcare professional prior to booking an appointment

  • regular sauna usage can: 

    • improve cardiovascular health by increasing circulation & mimicking a cardio workout 

    • reduce muscle tension & inflammation 

    • enhance skin elasticity, smoothness & collagen production

    • relieve stress & improve sleep quality

    • facilitate detoxification of heavy metals, metabolic waste products & other impurities

  • some benefits are instant including detoxification, plumped skin, loosened muscles, soothed joints and temporary boosts to immunity and metabolism that will last you the remainder of your day

    regular sessions will help to build up the remaining benefits. all good things take time - we recommend at least 1 weekly sauna to maximize improvements to skin elasticity, healing, and sleep patterns

cold plunge questions -

  • cold plunges are an incredible tool where you immerse yourself in very cold water, under 15°C

    for best results, dunk your head under and focus on staying calm! it’s natural for your body to enter a heightened state, so don’t worry

    alternatively, keep your head out of the water and practice some breathwork!

    cold plunges are typically done for less than 3 minutes at a time with breaks in between! they can be longer or shorter depending on your goals and experience

  • generally yes! we intentionally set our bath temperature to 8°C, this tends to be well tolerated

    cold exposure is best practiced for short periods with breaks in between. it’s important to know your limits and not push them! prolonged exposure to cold can be dangerous and have diminishing health benefits

    we advise against this service if you are pregnant or suffer from any heart or nervous conditions. if you take medication, have any medical conditions or implants it is best to consult your healthcare professional prior to booking an appointment

  • cold plunges are an incredible tool for: 

    • tightening pores, improving skin & hair appearance 

    • sustained released of dopamine & norepinephrine 

    • improved mood, focus, mental clarity & resilience

    • flooding white blood cell production to strengthen the immune system

    • “browning” white fat cells so that they can be burnt by the body & used for energy

    • increasing metabolic rate (up to 350%)

  • most benefits from the cold plunge will be evident very quickly – you’ll notice euphoria, focus and great skin almost immediately

    your improved mood may help to mitigate some mental health symptoms for the day, regular use is a great way to help manage your wellbeing, alongside other treatments!

    if you’ve worked out the day of/ before your cold plunge you’ll be lucky to feel less in-pain than usual sore the next day

    regular use (ideally 3x weekly) will lead to a lasting impact on your energy levels, metabolism, weight management, immunity and sleep patterns

contrast therapy questions -

  • contrast therapy involves alternating between hot and cold therapies to get the benefits of both

    generally people will follow a cycle of 15 minutes in the sauna, 2 minute cold shower (to acclimate) and then a 1 minute cold plunge

    it’s important to listen to your body and not push it beyond what you are capable of!

  • yes! for most people they experience benefits beyond using IR saunas and cold plunges separately

    we advise against this service if you are pregnant or suffer from any heart or nervous conditions. if you take medication, have any medical conditions or implants it is best to consult your healthcare professional prior to booking an appointment

  • contrast therapy is incredible for: 

    • boosting circulation & blood oxygen levels

    • improving sleep, mood & focus

    • detoxing the body

    • collagen productions for skin & hair appearance

    • fast-track recovery & pain management

    • increased metabolism & immune function

    • powerful anti-inflammatory effects

  • some benefits are noticeable instantly like improved skin texture, euphoric mood, laser focus and improved sleep quality

    consistent use helps to accumulate other benefits including improved metabolism and immune function